FREQUENTLY ASKED QUESTIONS

• Comparatively low acquisition costs
• Work wherever there is a power outlet
• No specialist for installation and installation required
• No heating pipes need to be laid
• No storage of heating material necessary
• Optimal controllability, short heating times, pleasant warmth
• Odorless, no particulate matter pollution - reduction of allergy and asthma risk
• Maintenance-free and durable
• No costs for chimney sweeps
• Flexible and mobile use by castors or feet (put away / stowed over spring / summer)

A heating system based on electricity is very common internationally, especially in France, Great Britain, Italy and China. The avoidance of soot particles and fine dust contributes to a significantly better room and house climate and thus reduces the risk of allergies and asthma, especially in adolescent children.

In the case of heating fuels such as gas and oil, a significant increase in prices is expected in the long term due to falling resource stocks. The price of electricity, on the other hand, has been on a downward trend for almost 10 years, but remains largely stable for the end consumer as, for example, the surcharge for the expansion of renewable energies is regularly increased.

If your electricity provider offers electricity from 100% renewable energy sources (wind, water, photovoltaic), you would heat your house or apartment without polluting the environment. They do not produce particulate matter and greenhouse gases, especially CO2. Thus, you do not heat your rooms at the expense of the environment, but help to save resources for future generations and preserve nature.

The AeroFlow® technology consists of an ideal combination of specially shaped lamellas and state-of-the-art, highly compacted fireclay with excellent heat storage. AeroFlow thus ensures efficient energy conversion into heat and a pleasant room climate due to radiant heat and convection heat.

The AeroFlow electric heaters are not constantly in operation, but only for the duration of the heating (about 20 minutes per hour in already heated room), then they turn off and only use the stored heat for heat generation. Depending on the setting, the surface temperature of the AeroFlow electric heaters reaches 30 to 65 C °.

You can easily order the AeroFlow® radiators online (for example via one of our premium retailers: www.eheaters.de, www.henimax.pl, www.electrorad.co.uk). If you need a specialist company on site, we can put you in touch with them. Please let us know where you are located. See the follwing form.

If you are a specialist dealer, specialist company or designer, please register in our Retailers Area or send us an email to vertrieb@thermotec-ag.de.

The manufacturer grants a 30-year functional guarantee for the heating element and the body of the radiator as from the date of the initial sale. The manufacturer grants a 2-year guarantee for thermostats and controllers as from the date of the initial sale. The statutory warranty rights of the purchaser remain in force in addition to the manufacturer’s guarantee. The exact regulations can be found in our warranty declaration
.

In case of a complaint, our sales team will be there to help. Please use our complaint form to report your complaint. Alternatively, you can find the warranty slip in the downloads area. First fill it carefully and send it by e-mail to us. We will contact you as soon as possible. When claiming side panels or accessories, you will be sent a replacement product, in the packaging of which you can return the defective part with the enclosed return note.

The packaging of the electric heaters should be repealed until the final and satisfactory functional test, in case of a complaint.

The AeroFlow electric heaters are connected to the electricity via a socket. Alternatively, there is the possibility to integrate the electric heaters directly into the power circuit, in which case an electrician should be consulted (see 10.).

If several AeroFlow electric radiators are connected to the same electrical circuit, its capacity and layout must be checked and circuit protection must be guaranteed. An electrician should be called in for this.

No, the AeroFlow electric heaters run over the normal electricity tariff and the usual electricity meter.

The supplied wall bracket, consisting of two struts, is fixed in the masonry with two dowels and strong screws. These are included in the delivery with a manual. For attachment to wood, drywall or other materials, it is advisable to procure suitable fastening material in the specialized trade or DIY store. Please get advice on site regarding the dimensions and weight of the AeroFlow electric heaters. In any case, pay attention to the course of the power lines in the flush-mounted when selecting the height of the lower screws to avoid damage to the power lines.

Possible alternatives to the standard wall bracket can be found on the accessories page.

If the AeroFlow electric heaters are attached to the wall bracket, the following distances result:

• from the floor about 8 cm (height flexibly selectable);
• from the wall about 3 cm;
• 3 cm to the windowsill (flexible depending on the mounting height, the AeroFlow electric heaters do not necessarily have to be installed under the windows).

The bathroom radiators are flexible in the choice of mounting height, the distance to the floor is usually 20 - 30 cm, the distance to the wall about 8 cm.

Energy consumption depends largely on your personal consumption and heating requirements. In addition, as with any other type of heating, the following factors play a role:

• Thermal insulation of the room
• Room size
• Outside temperature
• Adjusted internal temperature
• Number, size and insulation of the windows
• Performance of installed radiators
• Other devices in the room (eg refrigerators)

The optimum controllability of the AeroFlow electric heaters with display or wireless controller with night-time temperature reduction optimizes energy consumption. The fireclay brick storage heat ensures that the AeroFlow electric heaters are not continuously in operation, but only about 20 minutes per hour after heating up the room.

The suitability of the AeroFlow electric heaters with regard to the room size can be found in the product details. The inclusion of an energy consultant is optional.

The amount of your energy costs depends largely on the conditions of your electricity provider and the energy consumption. The more the heater is in operation and the higher the desired temperature, the higher the consumption. See also previous question. You save on the purchase and in the further course costs for maintenance, inspection, chimney sweep, exhaust gas measurement, etc.

Heaters with display controller "FlexiComfort" keep the stored comfort settings. The time of day goes back to factory setting after about six hours (Monday 0 o'clock). Models with radio receiver differ in their behavior: Their settings are not stored at the radio receiver at the heater, but at the associated thermostat.

Radio receiver FlexiComfortApp (X3D):
After a power failure, regardless of whether this is due to night current or a classic power failure, radio receiver and thermostat independently connect to each other. You do not have to pay attention. The radiator immediately starts heating again if the power failure has occurred during a pre-programmed heating time.

FlexiSmart controller:
In the event of a power failure, all settings are retained! Only the time is lost after about 6 to 8 years . The radiator immediately starts heating again if the power failure has occurred in a pre-programmed heating time or if the temperature requires heating. The internet module / gateway stores all settings in the event of a power failure. The heaters do not need to be reconnected to the internet module.

Of course, our heaters contain only the long used in chimney construction and well-proven storage material fireclay.