This accessibility statement applies to the website thermotec.ag
On this website we offer the following services:
Information about our products: Thermotec electric heating and the required accessories
Digital services: App for controlling the heating systems
Furthermore, this website also includes a blog.
Frequently asked questions and their answers are also included on this website.
The download section provides several PDF documents, such as operating and installation manuals, compliance declarations, and video tutorials.
The visitor has the option of contacting us via contact forms, including the possibility of filing a complaint.
A career page is also included.
Our website is largely compliant with the requirements of the BFSG in conjunction with the BFSGV, the applicable technical standards of the European standard EN 301 549, and the Web Content Accessibility Guidelines WCAG 2.2. The WCAG compliance level is AA.
Not accessible content
Despite our efforts, the content listed below is not accessible to people with disabilities.
Multimedia:
We strive to provide an adapted version or barrier-free alternatives as soon as possible.
Some barriers on our website cannot be remedied in the short term due to economic impracticability.
These include:
Complex interactive applications and special features on our website require significant financial and personnel resources to make them fully accessible.
We continuously examine opportunities for improvement, but due to the disproportionately high costs, we cannot immediately remove all barriers.
This applies to the following applications and functions:
A complete relaunch of the complex webshop (due to outdated shop software) is currently not feasible within a few months, both technically and financially.
Some non-barrier-free content or areas of this website that cannot be clearly identified do not fall within the scope of the BFSG and the BFSGV.
These include the following content or areas:
Editorial sections only: Blog section under https://thermotec.ag/aktuelles
Separate page: https://thermotec.heavenhr.com/jobs
Separate page: https://int.thermotec.ag/registerFC/index/sValidation/H
We are continuously working to identify and eliminate existing barriers.
If you encounter any barriers on our website or need support in using the website, please do not hesitate to contact us.
We look forward to your feedback and strive to quickly resolve the reported barriers within the limits of technical and economic possibilities.
You can contact us in the following ways:
Thermotec AG
Arnsdorf 26
02894 Vierkirchen
Germany
Phone: +49(0)3 58 27 78 93 30
Email: info@thermotec-ag.de
If you do not receive a satisfactory response to your communications or requests regarding accessibility, you can contact the relevant market surveillance authority.
State Market Monitoring Office for the Accessibility of Products and Services (MLBF)
Postbox 39 11 55, 39135 Magdeburg
0391 567 4530
MLBF@ms.sachsen-anhalt.de
https://ms.sachsen-anhalt.de/themen/menschen-mit-behinderungen/aktuelles/marktueberwachungsstelle-der-laender-fuer-die-barrierefreiheit-von-produkten-und-dienstleistungen
The accessibility assessment is based on an internal editorial review using the WCAG 2.1 AA guidelines and using automated accessibility checks (e.g., Wave, Lighthouse).
This statement has been prepared with the utmost care; it is regularly reviewed and updated to meet the current requirements and standards.
Last update: 26.06.2025
Today (17.04.2026) we are not available by phone.
Please use our Contact form or send us your request by email to vertrieb@thermotec.ag.
We will get back to you as soon as possible.
