Data protection

We are pleased that you are visiting us online. The protection of your data and the safeguarding of your privacy are particularly important to us.
Below you can find information about the collection and use of your personal data when using our website, when processing orders and contracts, and about your rights.

Anonymous data collection

You can visit our websites without providing any personal information. In this context, we do not store any personal data. To improve our offering, we only evaluate statistical data that does not allow any conclusions to be drawn about your person. 
allow. 

Statistical data include, for example, browser type and version; operating system used; the website from which you visit us; date and time; and IP address.
Time of your access, your Internet Protocol (IP) address.

Cookies

Our websites use so-called cookies at several points. Cookies are small text files that are stored on your computer and are stored by your browser. They are used to make our offer more user-friendly, effective, and secure. Furthermore, cookies allow our systems to recognize your browser and offer you services. Cookies do not contain any personal data.

Collection, processing and use of personal data

We collect personal data only to the extent necessary for the fulfillment of your order placed with us.

The processing and use of your personal data takes place in accordance with Articles 5, 6 and 7 of the General Data Protection Regulation and your consent given here to fulfill and process your orders and to handle your inquiries via the contact form.

After the contract has been fully concluded, all personal data will first be stored in accordance with tax and commercial retention periods, and deleted after the warranty period has expired, unless you have consented to any further processing and use.

If you wish to exercise your right to have your personal data deleted, please remember to keep your invoices or delivery receipts issued by us, in order to be able to clearly assign and process any guarantees claimed by you.

Disclosure of personal data to third parties

Your personal data will be shared as necessary within the framework of fulfilling your orders with the shipping company (e.g., DACHSER or DHL). Any sharing of your data with other third parties without your express consent will not take place (see use of your email address for the sending of newsletters).

Use of the email address for sending newsletters

Unless you have objected, we use the email address provided in the context of your order or inquiry to electronically send you advertising and information about your purchased products, our own products, product updates, or services that are similar to those you have already purchased from us. You can object to this use of your email address at any time by notifying our data protection officer. The contact details for exercising your objection can be found at the beginning of this privacy policy. You can also use the link provided for this purpose in the advertising email.

If you wish to receive the newsletter offered on the website without placing an order, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and that you consent to receiving the newsletter. To ensure that the newsletter is sent with your consent, we use the so-called double opt-in procedure. In this process, the potential recipient is added to a distribution list. Subsequently, the user receives a confirmation email, allowing them to confirm their registration legally. Only after this confirmation is received will the address be actively added to the distribution list.

We use this data exclusively for the delivery of the requested information and offers.

To create and send the newsletters, we use Newsletter2Go. Your personal data (name and e-mail address) is transmitted to Newsletter2Go GmbH in this process. Newsletter2Go is prohibited from selling your data and using it for any other purpose than sending newsletters. Newsletter2Go is a German certified provider that has been selected in accordance with the requirements of the General Data Protection Regulation and the Federal Data Protection Act.

Further information can be found at:
https://www.newsletter2go.de/informationen-newsletter-empfaenger/

You can revoke your consent to the storage of the data, the e-mail address, and their use for sending the newsletter at any time, for example via the „unsubscribe“ link in the newsletter or by sending an e-mail to the e-mail address listed at the beginning of the privacy policy.

The data protection measures are always subject to technical and regulatory changes; for this reason, we kindly ask you to inform yourself about our data protection measures at regular intervals by consulting our privacy policy.

Your rights under the Data Protection Basic Regulation and the Federal Data Protection Act

For inquiries, please contact us via e-mail datenschutz@thermotec-ag.de.

Right to object:

You have the right to object at any time to the processing of your personal data.

Right of access:

You have the right to obtain from us information about which personal data we have stored and processed, or which are being processed or will be processed.

Right of rectification:

You have the right to the accuracy of your personal data stored with us. You can have it rectified or changed at any time.

Right to deletion:

You have the right to request that we delete the personal data concerning you immediately. This requires that the data is no longer necessary for the purposes for which it was collected or otherwise processed. We are bound by tax and commercial retention periods in this respect.

Please also remember to keep your invoices or delivery receipts that we have issued, so that we can clearly assign and process any warranty claims.

Right to restrict the processing:

You have the right to request the restriction of the processing when one of the following conditions is met:

– You dispute the accuracy of your personal data, for a period that allows us to verify the accuracy;
To verify your personal data,

– the processing is unlawful, but you refuse the deletion and instead request a limited processing;,

– we no longer need your personal data for the processing purposes, but you require it to assert, exercise or defend legal claims;,
Exercise or defense of legal claims require or

– You have lodged an objection to the processing; however, the reasons for the legitimate processing are still under review.

Right to data portability

You have the right to determine that we forward a data inquiry requested by you regarding your personal data to third parties of your choice.

Right of withdrawal of consent

You have the right to revoke your consent to the processing of your personal data at any time. 

You have the right to contact a data protection supervisory authority at any time.

Use of Google Adwords Conversion Tracking

We use the online advertising program „Google AdWords“ and, within the framework of Google AdWords, conversion tracking. Google Conversion Tracking is an analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“).

When you click on an ad served by Google, a cookie for conversion tracking is stored on your computer. These cookies have a limited validity, do not contain any personal data and are therefore not used for personal identification. 

If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you have clicked on the ad and have been redirected to that page.

Each Google AdWords customer receives a different cookie. Therefore, there is no way that cookies can be tracked across the websites of AdWords customers.

The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. This provides customers with the total number of users who clicked on their ad and were redirected to a page equipped with a conversion tracking tag. However, they do not receive any information that allows users to be personally identified.

If you do not wish to participate in tracking, you can object to this use by preventing the installation of cookies through an appropriate setting in your browser software (deactivation option). You will then not be included in the conversion tracking statistics.

Further information and the privacy policy of Google can be found at: https://policies.google.com/privacy?gl=de

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. („Google“). Google Analytics uses so-called „cookies“, text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be abbreviated beforehand by Google within the member states of the European Union or in other states that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address provided by your browser as part of Google Analytics will not be merged with other data from Google. You can prevent the storage of cookies by adjusting your browser settings accordingly; however, we point out that in this case you may not be able to use all the functions of this website to the full extent. Furthermore, you can prevent the collection of data generated by the cookie and related to your use of the website (incl. By downloading and installing the browser plug-in available at the following link, you can prevent your IP address from being transmitted to Google and the processing of this data by Google. https://tools.google.com/dlpage/gaoptout?hl=de.

Disclosure of personal data to third parties from app applications

The transfer of your personal data to the extent necessary to ensure server availability and app usage. Any transfer to other third parties without your express consent will not take place.

Use of the email address from app applications

We use your email address within the app to create a user account and for necessary changes (forgot password). You can object to this use of your email address at any time by notifying our data protection officer. The contact details for exercising your objection can be found at the beginning of the privacy policy. You can also use the link provided for this purpose in the advertising email.

YouTube videos on our pages

All YouTube videos you find on our pages are not embedded videos, but links to content that was uploaded to YouTube. When you click on a video with the intention of watching it, a YouTube page will open in a new window. In this context, we accept no responsibility for the content of the pages linked to by us.

Status: 07.05.2026