Complaint

The processing of the complaint is only carried out if the warranty certificate is completed and signed in full. Our initial response will be sent by email or telephone from Monday to Friday within 48 hours. Based on your data and description of the error, we will assess the warranty claim. Should the error check result in the device functioning without limitations, we reserve the right to charge a fee of 95 euros. The traceability of the error check results is guaranteed by the quality management system.

Your data will be stored, processed and used solely for the purpose of handling complaints. Thermotec AG guarantees that your information will be treated confidentially in accordance with applicable data protection regulations and will not be passed on to third parties.